Michael Doornbos

Archive for the ‘kudos’ Category

25 Mar, 2008

A company that actually does rebates well

Posted by: mike In: Cool Stuff| kudos

I ordered a monitor from TigerDirect last week that included a $50 rebate in the box.  I filled it in and mailed it.
I have about a 50% success rate with actually receiving rebate checks when I buy something which is pretty sad.
Today I got an email from TigerDirect saying that they have received my rebate [...]

07 Mar, 2008

Customer service done right

Posted by: mike In: Cool Stuff| kudos

In stark contrast to my Vonage and Sprint customer service nightmares earlier today, I contacted VMWare support via the online tool. I got an email back in 7 minutes with the correct answer and the change was completed.
Total time for my personal involvement was around 25 seconds and my problem was resolved asynchronously in [...]

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