I just got the above message when signing up for a trial license for a software program.  I’m not going to buy this because they cut corners on the registration process and then were stupid about it.
Get a clue guys, make it easier for people to try and buy your stuff.

I had the strangest conversation this morning with some people at a large subscription based software company. They were astounded that a longtime customer found a cheaper solution that did what they needed.
“But we’re the 900 pound gorilla” they seemed to say. “Why would anyone want anything but us?”

The customer left because the “900 pound gorilla” was offering the same product and service as they were 2 years ago and several competitors are coming up with innovative solutions to the same problem for 25% of the cost.

They have the industry clout and funding to do a million innovative things and instead they sit back and complain that they are on the top and they shouldn’t need any reason to be afraid that they wont always be there.

I spent several hours on the phone separately with both Vonage and Sprint this morning.  Both calls should have taken less than 10 minutes and each took almost 90 minutes.  Both calls required multiple unnecessary department transfers and either broken english speaking reps, or reps who spoke english well who were rude. Really rude. Unnecessarily rude.

Both companies made me give the account number no less than 10 times.  10 times!

In the end, I felt like a victom. Vonage ended up getting my change wrong, billing me for something they said they were going to give me for free for my throuble, and now my service doesn’t work.

Sprint double charged me for my change request.

Now I have to call both call centers again.